Rizk Privacy Policy

At Rizk Online Casino, we respect your privacy and are fully committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit rizk.com, register an account, or use any of our gaming and sports betting services. We are operated by Zecure Gaming Ltd, part of Betsson Group, and we process your data in accordance with the Malta Gaming Authority sub-licence and the UK Gambling Commission licence under which we operate. By using our services, you agree to the practices described in this policy.

Information We Collect

When you complete rizk register procedures or use our platform, we collect several categories of information to provide you with a safe and personalised gaming experience. We gather this data directly from you, automatically through your use of our website and app, and sometimes from third parties such as payment providers and identity verification services.

• We collect your registration details, including your full name, date of birth, address, email address, and phone number, when you create a rizk casino account.
• We record your financial information, such as deposit and withdrawal history, payment method details, and transaction amounts, whenever you make a rizk deposit or request a rizk withdrawal.
• We track your gaming activity, including the slots you play, your wagers, your participation in our rizk live casino games, and your use of bonuses such as rizk free spins or a rizk bonus code.
• We collect technical data such as your IP address, device type, browser information, and operating system when you access our rizk casino app or desktop site.
• We gather communication records when you contact our customer support team via live chat or email.
• We collect verification documents, such as proof of identity and proof of address, to comply with our licensing and anti-money laundering obligations.

How We Use Your Information

We use the personal data we collect for a variety of purposes connected to operating Rizk Online Casino responsibly and effectively. Our primary goal is to provide you with secure access to our games, promotions, and support services while meeting our regulatory obligations under our Malta Gaming Authority and UK Gambling Commission licences.

• We use your data to verify your identity and age, ensuring that only eligible players can complete rizk casino login and access our services.
• We process your financial data to manage your rizk deposit and rizk withdrawal transactions securely and efficiently.
• We use your gaming history to personalise your experience, including tailoring offers such as a rizk no deposit bonus, rizk promo code, or bonus codes for existing players.
• We analyse aggregated data to improve our rizk slots selection, our rizk app for Android, and our overall platform performance.
• We use your contact information to send you important account notifications, security alerts, and, where you have opted in, marketing communications about new promotions.
• We rely on your data to detect and prevent fraud, money laundering, and other illegal activities.
• We use your information to support responsible gambling tools, including deposit limits, self-exclusion, and cooling-off periods.

Legal Basis for Processing

We process your personal data on several legal grounds recognised under applicable data protection law, including the General Data Protection Regulation where relevant to our operations. We rely on the performance of our contract with you when processing data necessary to provide our services, such as managing your account or processing your rizk casino bonus entitlements. We also process data to comply with our legal obligations as a licensed operator, including anti-money laundering checks and reporting requirements. Where appropriate, we rely on your consent, particularly for marketing communications, and you may withdraw this consent at any time. Finally, we process certain data based on our legitimate interests, such as improving our services, preventing fraud, and maintaining the security of our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using Rizk Online Casino. These tools help us remember your preferences, keep you securely logged in, and understand how players interact with our site and our rizk casino app. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners to operate our business effectively and comply with our legal obligations. We work with payment service providers to process your rizk deposit and rizk withdrawal transactions securely. We share data with identity verification companies to confirm your age and identity as required by our licences. We may also disclose information to regulatory authorities, such as the Malta Gaming Authority and the UK Gambling Commission, when legally required to do so. Additionally, we share data with service providers who assist us with hosting, customer support, fraud prevention, and marketing analytics. All third parties we work with are contractually obligated to protect your data in accordance with applicable law.

International Data Transfers

As part of Betsson Group, we operate across multiple jurisdictions, including international markets, Canada, Iceland, Finland, Germany, and Chile. This means your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to maintain the same level of security regardless of where your data is processed.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your rizk casino account, complying with our regulatory obligations, and resolving any disputes. Financial records and verification documents are typically retained for a minimum period required under Maltese and UK gambling regulations, even after you close your account. Once retention is no longer necessary, we securely delete or anonymise your data.

Your Rights

We recognise and respect the rights you hold over your personal data. Depending on your jurisdiction, you may have the right to access the information we hold about you, request corrections to inaccurate data, or ask us to delete your data where legally permissible. You may also object to certain processing activities, such as direct marketing, or request that we restrict how we use your data in specific circumstances. If you wish to exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by applicable law.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

Data Security

We take the security of your personal data seriously and implement robust technical and organisational measures to protect it from unauthorised access, loss, or misuse. We use encryption technologies to protect sensitive information transmitted through our rizk casino app and website, and we restrict access to your data to authorised personnel who need it to perform their duties. Despite our best efforts, no system is entirely immune to security risks, and we encourage you to protect your own account credentials when using our rizk casino login.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. Our services are strictly intended for adults, and we employ age verification checks as part of our registration process to prevent underage access to Rizk Online Casino.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or by email at support-en@rizk.com or support@rizk.com. For unresolved complaints, you may escalate your concern to csmanagement@rizk.com, and we will investigate and respond promptly.